Contact ADAA

For help with an order, email adaagifting@gmail.com or contact our website chat. Support hours: Monday to Saturday, 10 AM–7 PM IST. Closed on Sunday. Include your order number when contacting us.

Step 1: Dispatch documentation

For factory-sealed branded products, we document the unopened box, visible factory seals, external condition and model or serial number where accessible, without opening the factory packaging. We record the protective outer packing and sealing of the shipping parcel. Products that are not factory-sealed may be checked where safe and appropriate.

Step 2: Courier handover

We retain the tracking and handover records. A photograph of the sealed parcel at handover may also be taken where the courier permits it. These records assist an investigation; they do not by themselves establish who caused damage.

Step 3: Record your unboxing

We strongly recommend recording one continuous video showing the unopened shipping parcel, shipping label, seals, opening of the outer packaging and factory box, and the condition of the included items. Keep the packaging and accessories until any issue has been reviewed. An unboxing video helps us assess visible damage, but hidden or intermittent faults may require further checks.

Step 4: Report a problem

For complaint deadlines and claim conditions, please read our Return, Refund, Cancellation & Exchange Policy.

Include your order ID, order date, delivery date and time, and a description of the issue. Attach clear photographs showing the issue, the product and the packaging, and include your unboxing video if available.

Step 5: Review and inspection

We review your order details, dispatch records, delivery information and the evidence you provide. We may request additional photographs, a video demonstration, troubleshooting or collection for inspection where appropriate. A live video call may be arranged by agreement when available; there is no automatic video-call booking on this page. Do not power on an item that appears unsafe or handle sharp broken pieces to demonstrate damage.

Submission of a complaint does not automatically guarantee a replacement or refund.

Step 6: Replacement and resolution

Replacement and refund conditions are set out in the policy linked above. Any mandatory consumer rights under applicable law remain unaffected.

Warranty and guarantee

ADAA does not provide any warranty or guarantee on any product. Any brand warranty applies only where the brand provides it.