TERMS OF SERVICE

Effective Date: 1 October 2026

Welcome to ADAA : PREMIUM GIFTING STORE.

These Terms of Service (“Terms”) govern your access to and use of https://adaa.online and your purchase or use of products and services offered by ADAA.

By accessing our website, placing an order, making a payment, uploading content, or using our services, you acknowledge that you have read and agreed to these Terms.

If you do not agree with these Terms, please do not use the website or place an order.

1. ABOUT ADAA

ADAA : PREMIUM GIFTING STORE is an online store offering products and services that may include:

Premium gifts
Customized and personalized gifts
Customized T-shirts
Paintings and artwork
Gift hampers
Crockery
Statues
Customized merchandise
Printing products
Bulk printing services
Personalized products
Products manufactured or customized according to customer requirements
Other products and services displayed on the website

Some products may be manufactured, customized, printed, assembled or specially procured after an order is received.

2. ELIGIBILITY

You must have the legal capacity to enter into a binding transaction under applicable Indian law to place an order through our website.

By placing an order, you confirm that:

The information provided by you is accurate;
You are authorized to use the payment method used;
You have the legal capacity to enter into the transaction; and
You agree to these Terms.

3. USE OF THE WEBSITE

You agree to use adaa.online only for lawful purposes.

You must not:

Use the website for fraudulent purposes;
Attempt unauthorized access to our systems;
Interfere with website security;
Introduce malicious software or code;
Copy or misuse website content without permission;
Attempt to disrupt website operations;
Submit false or misleading information;
Use another person's account or payment information without authorization;
Use the website for any unlawful activity.

ADAA may restrict or suspend access where reasonably necessary to protect the website, customers, business or applicable legal requirements.

4. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on the website are accurate.

However, reasonable variations may occur due to:

Screen and display settings;
Photography and lighting;
Manufacturing processes;
Material characteristics;
Handcrafted production;
Printing processes;
Supplier variations; or
Other production-related factors.

For customized products, the final product may have reasonable variations from an online photograph, preview or representation.

Such reasonable variations do not automatically constitute a defect.

5. CUSTOMIZED AND PERSONALIZED PRODUCTS

Certain products may be customized according to customer requirements.

Customization may include:

Names
Text
Photographs
Artwork
Logos
Designs
Colours
Sizes
Printing
Engraving
Other personalization

The customer is responsible for carefully checking all customization information before placing the order.

ADAA will generally prepare the product based on the information and instructions supplied or approved by the customer.

6. CUSTOMER-PROVIDED CONTENT

Customers may provide:

Photographs
Images
Artwork
Logos
Designs
PDF files
Documents
Text
Other materials

By submitting such content, you confirm that you have the necessary rights, permissions or authorization to provide the content to ADAA for the requested purpose.

You must not upload or provide content that is unlawful, fraudulent, defamatory, infringing, abusive or otherwise prohibited by applicable law.

ADAA may refuse to process content that it reasonably believes may violate applicable law or third-party rights.

7. INTELLECTUAL PROPERTY IN CUSTOMER CONTENT

You retain ownership of intellectual property that you lawfully own in the content you provide.

By uploading or submitting content, you grant ADAA permission to use, reproduce, process and modify that content only to the extent reasonably necessary to provide the requested product or service, including customization, printing, manufacturing, fulfillment and delivery.

ADAA does not acquire ownership of your underlying intellectual property merely because you submit it to us.

8. ADAA INTELLECTUAL PROPERTY

Unless otherwise stated, the website and its content, including:

ADAA logos and branding;
Brand names;
Graphics;
Website design;
Original product photographs;
Text;
Layout;
Original designs;
Software;
Other materials created or owned by ADAA;

are owned by or licensed to ADAA and may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, sell or commercially exploit such material without appropriate authorization.

9. PRODUCT PRICES

All prices displayed on adaa.online are stated in Indian Rupees (INR) unless otherwise specified.

Prices may change from time to time.

The price applicable to an order will generally be the price displayed when the order is placed, subject to correction of obvious pricing or technical errors.

Where applicable, taxes, shipping charges or other applicable charges will be displayed or communicated during the ordering process.

10. ORDER PLACEMENT

When you place an order, you are submitting a request to purchase the selected product or service.

After successful payment, ADAA may provide an order confirmation.

ADAA may review or decline an order in circumstances including:

Product unavailability;
Incorrect pricing;
Technical errors;
Payment problems;
Inability to fulfill the order;
Suspected fraud;
Incorrect customer information;
Legal or operational restrictions.

If ADAA cannot fulfill an order after payment has been received, the applicable amount will be handled according to our Return, Refund, Cancellation & Exchange Policy and applicable law.

11. PAYMENT TERMS

All orders through ADAA are 100% prepaid.

We currently do not offer:

Cash on Delivery;
Part payment;
Payment on delivery; or
Pay-later orders.

Payments are processed securely through Razorpay.

Payment providers may process payment information according to their own terms and privacy policies.

12. PAYMENT AUTHORIZATION

By submitting a payment, you confirm that:

The payment information provided is accurate;
You are authorized to use the payment method;
The transaction is legitimate; and
You authorize the applicable payment provider to process the payment.

ADAA may suspend or investigate a transaction where it reasonably appears fraudulent, unauthorized or suspicious.

13. ORDER PROCESSING

After payment confirmation, ADAA may begin:

Procurement;
Manufacturing;
Customization;
Printing;
Artwork preparation;
Packaging;
Order processing;
Shipping arrangements.

Customers should therefore carefully review all order details before making payment.

14. CANCELLATION

We do not accept cancellations once an order is placed.

For complete details, please refer to our Return, Refund, Cancellation & Exchange Policy.

15. RETURNS, REFUNDS AND EXCHANGES

ADAA generally does not accept:

Change-of-mind returns;
Customer-preference returns;
Exchanges;
Cancellations once an order is placed; or
Refund requests arising from incorrect customer-provided customization information.

All orders are 100% prepaid.

Customers must inspect their order immediately upon delivery.

Please refer to our Return, Refund, Cancellation & Exchange Policy for complete details.

16. DELIVERY

Orders are shipped through different third-party shipping platforms, logistics and delivery providers.

Delivery timelines may be estimates and may be affected by:

Logistics delays;
Weather;
Public holidays;
Address issues;
Delivery restrictions;
Force majeure events;
Customer unavailability;
Other circumstances outside ADAA's reasonable control.

Customers are responsible for providing accurate delivery information.

17. FAILED OR REFUSED DELIVERY

Customers are responsible for providing a complete and accurate:

Name;
Address;
PIN code;
Mobile number; and
Other required delivery information.

Delivery may fail because of:

Incorrect address;
Incomplete address;
Incorrect phone number;
Customer unavailability;
Customer refusal to accept delivery;
Customer not responding to the delivery provider; or
Other circumstances attributable to the customer.

A correctly fulfilled order that cannot be delivered because of incorrect customer information or refusal to accept delivery does not automatically qualify for a refund.

Additional shipping or re-dispatch charges may apply where permitted by applicable law.

18. INSPECTION UPON DELIVERY

Customers must check the order immediately upon receiving it.

Customers are strongly advised to record an unboxing video, particularly for customized, fragile or high-value products.

The customer should check for:

Visible damage;
Missing items;
Incorrect products;
Incorrect quantity;
Material defects; or
Material differences from the confirmed order.

For complaint deadlines, verification and available remedies, please refer to our Return, Refund, Cancellation & Exchange Policy.

19. BULK PRINTING AND PRINTING SERVICES

For printing and bulk-printing orders, the customer is responsible for providing:

Correct files;
Correct page selection;
Correct quantity;
Correct colour requirements;
Correct paper requirements;
Correct printing specifications;
Correct binding requirements; and
Other required instructions.

The customer should carefully review the uploaded file before placing the order.

Errors contained in customer-provided files or instructions generally do not constitute an error by ADAA.

Where ADAA makes a material printing or fulfillment error, the customer should report it within the applicable complaint period.

20. DIGITAL FILES

For digital files uploaded for printing or customization:

The customer is responsible for the accuracy of the file;
The customer is responsible for ensuring that the file is not corrupted;
The customer is responsible for ensuring that the file contains the intended pages and content;
ADAA may request a replacement file where necessary; and
ADAA may refuse files that cannot reasonably be processed.

Customers must have the necessary rights or permissions to use and reproduce submitted files.

21. PROHIBITED CONTENT

Customers must not submit content that:

Violates applicable law;
Infringes intellectual property rights;
Contains unlawful material;
Contains fraudulent material;
Promotes criminal activity;
Is intended to facilitate illegal activity; or
ADAA is legally prohibited from processing.

ADAA may refuse an order involving prohibited content.

22. CUSTOMER RESPONSIBILITIES

You are responsible for:

The accuracy of information submitted to ADAA;
The accuracy of your order;
Customization details;
Delivery information;
Payment information;
Customer-provided photographs and artwork;
Ensuring that you have the necessary rights to submitted content;
Reviewing your order before payment; and
Inspecting your order after delivery.

23. PRIVACY

Your use of adaa.online is also governed by our Privacy Policy.

Our Privacy Policy explains how ADAA collects, uses, stores and shares personal information.

24. THIRD-PARTY SERVICES

ADAA may use third-party providers for services including:

Payment processing;
Shopify ecommerce infrastructure;
Shipping and logistics;
Cloud storage;
Website hosting;
Communications;
Manufacturing;
Fulfillment; and
Other business services.

Third-party providers may have their own terms and privacy policies.

25. WEBSITE AVAILABILITY

We aim to keep the website operational but do not guarantee that:

The website will always be available;
The website will always be uninterrupted;
Every feature will always function;
The website will always be free from technical errors.

Maintenance, technical problems, security incidents and circumstances outside our reasonable control may temporarily affect website availability.

26. ERRORS AND INACCURACIES

Despite reasonable efforts, the website may occasionally contain:

Typographical errors;
Pricing errors;
Product information errors;
Availability errors; or
Technical errors.

ADAA may correct such errors and, where appropriate, contact affected customers.

If an obvious error affects an order, ADAA may review the transaction and take appropriate action consistent with applicable law.

27. PROMOTIONAL OFFERS

Promotional offers, discounts and special pricing may be subject to additional conditions.

ADAA may specify:

Offer validity;
Minimum order value;
Eligible products;
Maximum discount;
Usage limitations;
One-time-use restrictions; and
Other conditions.

Promotional offers cannot ordinarily be combined unless expressly stated.

28. GIFTING AND RECIPIENT INFORMATION

Where an order is being delivered directly to another person, the customer is responsible for providing accurate recipient information.

This includes:

Recipient name;
Delivery address;
Phone number; and
Other required delivery information.

ADAA is not responsible for delivery problems caused by incorrect information supplied by the customer.

29. LIMITATION OF LIABILITY

To the extent permitted by applicable law, ADAA will not be responsible for losses arising solely from circumstances beyond its reasonable control.

Nothing in these Terms is intended to exclude or restrict liability that cannot legally be excluded or restricted.

Nothing in these Terms limits mandatory consumer rights or remedies available under applicable Indian law.

30. FORCE MAJEURE

ADAA will not be responsible for delays or inability to perform obligations caused by circumstances beyond reasonable control, including:

Natural disasters;
Fire;
Flood;
War;
Riots;
Government restrictions;
Strikes;
Transportation disruptions;
Internet or telecommunications failures;
Power failures;
Major supply disruptions;
Cyber incidents; or
Other circumstances beyond reasonable control.

ADAA will make reasonable efforts to resume affected services when circumstances permit.

31. FRAUD AND ABUSE

ADAA may investigate transactions involving suspected:

Payment fraud;
Identity misuse;
Unauthorized transactions;
False claims;
Abuse of promotional offers;
Repeated fraudulent refund claims; or
Other misuse of the website.

Where appropriate and legally permitted, ADAA may suspend or cancel affected transactions and cooperate with relevant authorities or service providers.

32. ACCOUNT ACCESS

If ADAA provides account functionality, customers are responsible for maintaining the confidentiality of their login credentials.

Customers should notify ADAA promptly if they believe their account has been accessed without authorization.

33. TERMINATION OR RESTRICTION OF ACCESS

ADAA may restrict or suspend access to the website where reasonably necessary because of:

Fraudulent activity;
Abuse of the website;
Security concerns;
Violation of these Terms;
Illegal activity; or
Other legitimate operational or legal reasons.

Any such action will remain subject to applicable law.

34. THIRD-PARTY LINKS

The website may contain links to third-party websites or services.

These links may be provided for convenience.

ADAA does not control third-party websites and is not responsible for their independent content, policies or practices.

Customers should review the applicable third-party terms and privacy policies before using those services.

35. GOVERNING LAW

These Terms are governed by the laws of India, subject to applicable consumer protection and other mandatory legal provisions.

Nothing in these Terms is intended to prevent a consumer from exercising mandatory rights or remedies available under applicable law.

36. CONSUMER PROTECTION

Nothing in these Terms is intended to:

Remove statutory consumer rights;
Prevent a customer from exercising a legally available remedy;
Exclude mandatory legal protections; or
Contract out of provisions that cannot legally be excluded.

Where a provision of these Terms conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of that conflict.

37. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be treated to the extent required by applicable law.

The remaining provisions will continue to apply to the extent legally permissible.

38. CHANGES TO THESE TERMS

ADAA may update these Terms from time to time to reflect:

Changes to products;
Changes to services;
Changes to website functionality;
Changes to business practices; or
Changes in applicable legal requirements.

The updated Terms will be published on adaa.online with the revised effective date.

39. ENTIRE AGREEMENT

These Terms, together with the applicable:

Privacy Policy;
Return, Refund, Cancellation & Exchange Policy;
Shipping/Delivery Policy; and
Other policies published on the website

govern your use of ADAA's website and services, subject to applicable law.

40. CONTACT INFORMATION

For questions regarding these Terms, products, orders, payments or services, please contact:

ADAA : PREMIUM GIFTING STORE

Website: https://adaa.online
Email: adaagifting@gmail.com or chat with us Monday to Saturday, 10 AM to 7 PM IST. Sunday: Closed.

CUSTOMER ACKNOWLEDGEMENT

By using adaa.online or placing an order, you acknowledge that:

✓ All orders are 100% prepaid.
✓ We do not accept cancellations once an order is placed.
✓ Change-of-mind returns and exchanges are generally not offered.
✓ You are responsible for checking your customization details before payment.
✓ You must have the necessary rights to photographs, artwork, logos and other files you submit.
✓ You should inspect your order immediately upon delivery.
✓ Your use of ADAA is also subject to the Privacy Policy and Return, Refund, Cancellation & Exchange Policy.
✓ Nothing in these Terms removes mandatory consumer rights available under applicable Indian law.

Terms of service