Shipping policy
Shipping & Delivery Policy
Orders are shipped through different third-party shipping platforms, logistics and delivery providers.
For cancellation rules, complaint deadlines, verification, replacements and refunds, please refer to our Return, Refund, Cancellation & Exchange Policy.
DELIVERY CHARGES
Applicable delivery charges will be displayed or communicated during the ordering process.
Delivery charges may vary depending on:
- Delivery location
- Product
- Order size
- Weight
- Delivery method
- Express or special delivery requirements
Where applicable, additional delivery charges will be communicated before confirmation.
CUSTOMIZED AND PERSONALIZED ORDERS
Customized products may require additional processing time.
This may include:
- Customized T-shirts
- Personalized gifts
- Paintings
- Artwork
- Gift hampers
- Customized merchandise
- Printed products
- Engraved products
- Other made-to-order products
The customer should review the expected processing/delivery timeline before placing the order.
BULK PRINTING ORDERS
For bulk printing orders, delivery time may depend on:
- Number of pages
- Number of copies
- Printing requirements
- Paper requirements
- Colour/B&W requirements
- Single/double-sided printing
- Binding requirements
- Order preparation time
- Delivery location
A specific delivery timeline may be communicated to the customer before the order is processed.
DELIVERY DELAYS
ADAA will make reasonable efforts to process and dispatch orders within the communicated timeframe.
However, delays may occur because of circumstances including:
- Traffic
- Severe weather
- Natural events
- Public holidays
- Government restrictions
- Transportation disruptions
- Delivery-partner issues
- Technical problems
- Incorrect customer information
- Customer unavailability
- Other circumstances beyond ADAA's reasonable control
A delivery delay does not automatically create a right to cancellation or refund, particularly for customized or made-to-order products.
DELIVERY CONFIRMATION
An order may be considered delivered based on:
- Delivery confirmation from the logistics provider;
- Delivery confirmation received through the applicable delivery system; or
- Other reasonable evidence of delivery.
NO DELIVERY OUTSIDE DELHI
ADAA currently does not deliver outside Delhi.
Orders cannot currently be placed for delivery to locations outside our active Delhi delivery area.
If you are unsure whether your address is serviceable, please contact us through our available chat/support facility before placing an order.
CUSTOMER SUPPORT & CHAT HOURS
Customers can contact ADAA through the available chat/support channels on adaa.online.
Chat Support
Monday to Saturday
10:00 AM to 7:00 PM IST
Sunday: Closed
Messages received outside these hours may be addressed during the next available support period.
CONTACT
ADAA : PREMIUM GIFTING STORE
🌐 Website: https://adaa.online
📧 Email: adaagifting@gmail.com
For delivery-related queries, please include your order number and relevant delivery details.
POLICY CHANGES
ADAA may update this Shipping & Delivery Policy from time to time to reflect changes in:
- Delivery areas
- Delivery partners
- Shipping charges
- Processing times
- Business practices
- Applicable legal requirements
The updated policy will be published on adaa.online with the revised effective date.
CUSTOMER ACKNOWLEDGEMENT
By placing an order, the customer acknowledges that:
✓ ADAA currently delivers only within Delhi.
✓ All orders are 100% prepaid.
✓ Delivery times may vary depending on the product and customization requirements.
✓ Customers must provide accurate delivery information.
✓ Orders should be inspected immediately upon delivery.
✓ Customers are strongly advised to record an unboxing video.
✓ Customized and made-to-order products may require additional processing time.
✓ Chat support is available Monday to Saturday, 10:00 AM to 7:00 PM IST.