PRIVACY POLICY

Last Updated: 1st October, 2026

ADAA : PREMIUM GIFTING STORE
Website: https://adaa.online
Email: adaagifting@gmail.com

ADAA : PREMIUM GIFTING STORE (“ADAA”, “we”, “us”, or “our”) operates adaa.online and related online services, including our Shopify-powered store, customized products, personalized gifts, printing services and other products and services offered through our website.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, communicate with us, place an order, upload files or images, request customization, make a payment, or otherwise use our services.

By accessing or using our services, you acknowledge that you have read this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with ADAA, we may collect the following information.

A. Contact and order information

This may include:

Full name
Email address
Mobile/telephone number
Billing address
Shipping/delivery address
City, State and PIN code
Information necessary to process or deliver your order

B. Order and transaction information

We may collect:

Products ordered
Product customization details
Order amount
Order number
Payment status
Transaction information
Delivery information
Cancellation, return, replacement or refund information
Customer communications relating to an order

C. Customization information

ADAA offers personalized and made-to-order products.

If you request customization, you may voluntarily provide:

Photographs
Portraits
Artwork
Logos
Designs
Text
Names
Messages
Measurements or product preferences
T-shirt customization instructions
Other information necessary to manufacture or personalize your order

You should only upload or provide content that you are legally entitled to provide.

D. Documents and PDF files

For printing services, you may upload documents, PDFs or other files.

Such files may contain personal information belonging to you or other individuals. You are responsible for ensuring that you have the necessary rights and authority to provide such documents to ADAA.

E. Account information

If account functionality is available, we may collect:

F. Device and technical information

When you use our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Website activity
Approximate location derived from technical information
Cookies and similar technologies
Security and diagnostic information

2. HOW WE COLLECT INFORMATION

We may collect information:

Directly from you

For example, when you:

Create an account
Place an order
Enter delivery details
Contact us
Use our chat/support facility
Upload a photograph or design
Upload a PDF
Request customization
Subscribe to communications

Automatically

Information may be collected through:

Cookies
Similar technologies
Browser and device information
Website activity

Through service providers

Information may be provided to or collected through service providers that help us operate our services, including Shopify, payment providers, hosting/cloud-storage providers, delivery partners and technology providers.

3. HOW WE USE YOUR INFORMATION

We may process your information for the following purposes.

Order processing

To:

Accept and process orders
Manufacture or customize products
Print documents
Process payments
Arrange delivery
Provide order updates
Handle eligible returns, replacements, cancellations and refunds

Customized products

Where you provide photographs, artwork, text or other material, we may use that information to create, manufacture or customize the product you requested.

Customer support

To respond to:

Questions
Complaints
Order-related communications
Chat messages
Service requests
Refund or replacement requests

Website operation

To:

Operate and maintain our website
Improve functionality
Remember preferences
Diagnose technical problems
Maintain security

Fraud and security

To:

Detect potentially fraudulent transactions
Prevent unauthorized activity
Protect our systems
Investigate security incidents
Protect customers and our business

Legal and regulatory purposes

We may process information where reasonably necessary to:

Comply with applicable law
Respond to lawful requests
Establish, exercise or defend legal claims
Maintain business and transaction records
Comply with tax, accounting or regulatory obligations

Marketing

Where permitted by applicable law and where required, based on consent or another lawful basis, we may use contact information to send promotional communications.

You may opt out of promotional communications where applicable.

4. LEGAL BASIS AND CONSENT

ADAA may process personal information on the basis of:

Your consent, where consent is required;
Processing necessary to provide a service or fulfil an order requested by you;
Compliance with applicable legal obligations; or
Other grounds permitted under applicable Indian law.

Where processing is based on consent and applicable law provides a right to withdraw that consent, you may withdraw it by contacting us.

Withdrawal of consent may affect our ability to provide certain services where the information is necessary for that service.

5. PAYMENT INFORMATION

Payments are processed through Razorpay.

ADAA generally does not need to directly store complete payment-card credentials such as full card numbers or CVV information.

Payment providers may process payment information according to their own privacy policies and applicable law.

Transaction and payment-status information may be provided to ADAA so that we can confirm and fulfil your order.

6. CUSTOMER-UPLOADED PHOTOGRAPHS, ARTWORK AND FILES

If you upload a photograph, artwork, PDF, logo or other material:

You authorize ADAA to process that material for the purpose for which you provided it.
We may provide the material to vendors, manufacturers, printers or service providers where reasonably necessary to fulfil your order.
We may store the material for a limited period where necessary for order processing, customer support, dispute resolution, accounting or legal purposes.
We may remove or delete files when they are no longer reasonably required, subject to applicable legal, operational or contractual requirements.
We do not use customer-uploaded photographs or designs for unrelated promotional purposes without an appropriate legal basis or permission where required.

Your responsibility

You must not upload material unless you have the necessary rights, permissions or lawful authority to provide it to ADAA.

You should not upload unlawful, abusive, infringing or otherwise prohibited content.

7. PDF PRINTING SERVICE

For PDF printing orders, ADAA may process:

PDF documents
File names
Number of pages
Printing specifications
Paper size
Colour/black-and-white selection
Single/double-sided selection
Binding requirements
Customer contact details
Delivery information

PDF files may be stored using cloud infrastructure, including Cloudflare R2, for purposes such as processing the order and allowing ADAA to access the file for fulfilment.

Access to such files is intended to be limited to persons and service providers who reasonably need access to fulfil the order or operate the service.

8. SHARING OF PERSONAL INFORMATION

We may share personal information where reasonably necessary with:

Shopify

Shopify provides the ecommerce infrastructure used by ADAA, including store, checkout and order-management functionality.

Payment service providers

Payment and transaction information may be processed by payment providers.

Delivery and logistics providers

We may provide information such as:

Name
Mobile number
Delivery address
Order information

to delivery partners where necessary to deliver your order.

Manufacturers, printers and vendors

For customized products and printing services, relevant information or uploaded files may be shared with persons or businesses involved in manufacturing, customization, printing, packaging or fulfilment.

Technology and cloud-service providers

This may include hosting, cloud storage, security, analytics and technical service providers.

Government and legal authorities

Information may be disclosed where required or permitted by applicable law, lawful government request, court order or legal process.

9. INTERNATIONAL DATA TRANSFERS

Some of our technology and service providers may process or store information outside India.

For example, Shopify and other technology providers may operate infrastructure in multiple countries.

Where personal information is transferred outside India, ADAA will handle such transfers in accordance with applicable Indian law and applicable requirements concerning cross-border transfers.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for purposes including:

Completing orders
Providing customer support
Handling returns, refunds and disputes
Maintaining business records
Accounting and tax requirements
Preventing fraud
Complying with legal obligations
Establishing or defending legal claims

Retention periods may differ depending on the type of information.

Customer-uploaded files may be deleted when they are no longer reasonably required for the relevant service, subject to legitimate business, legal or technical requirements.

11. DATA SECURITY

ADAA takes reasonable security measures appropriate to the nature of the information we process.

These measures may include:

Access controls
Authentication
Secure transmission where supported
Restricted access to customer information
Cloud-service security controls
Monitoring and security procedures
Appropriate administrative and technical safeguards

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. DATA BREACHES

If ADAA becomes aware of a personal-data breach requiring action or notification under applicable Indian law, we will take appropriate steps in accordance with applicable legal requirements, which may include notifying affected individuals and/or the relevant authority where required.

13. YOUR PRIVACY RIGHTS

Subject to applicable Indian law, you may have rights relating to your personal information, which may include:

Requesting access to personal information held by us
Requesting correction of inaccurate information
Requesting deletion where legally applicable
Withdrawing consent where processing is based on consent
Raising a privacy grievance
Exercising other rights available under applicable law

Some rights may be subject to legal exceptions, verification requirements or other applicable conditions.

14. HOW TO EXERCISE YOUR PRIVACY RIGHTS

You may contact ADAA by email:

Email: adaagifting@gmail.com

When making a request, please provide sufficient information for us to identify the relevant account, order or information and verify your identity where reasonably necessary.

We may request additional information to prevent unauthorized access to personal information.

15. PRIVACY GRIEVANCES AND COMPLAINTS

If you have a privacy-related complaint or grievance, please contact:

ADAA : PREMIUM GIFTING STORE

Email: adaagifting@gmail.com

We will review and respond to privacy-related grievances in accordance with applicable law.

If applicable law provides a right to escalate a grievance to a relevant authority, you may exercise that right according to the applicable procedure.

16. CUSTOMER SUPPORT AND CHAT HOURS

ADAA may provide customer support through available chat and communication channels on adaa.online.

Chat Support Hours

Monday to Saturday
10:00 AM to 7:00 PM IST

Sunday: Closed

Messages received outside these hours may be addressed during the next available support period.

These support hours do not extend or modify any specific order, delivery, refund, return or complaint deadline stated in our other policies.

17. CHILDREN'S INFORMATION

Our Services are not intentionally directed at children who are not legally able to provide valid consent under applicable law.

We do not knowingly request unnecessary personal information from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact:

adaagifting@gmail.com

We will take appropriate steps as required by applicable law.

18. COOKIES AND SIMILAR TECHNOLOGIES

ADAA and its service providers may use cookies and similar technologies for purposes such as:

Website functionality
Shopping-cart functionality
Login/session management
Security
Analytics
Preferences
Improving website performance
Marketing, where applicable

You may be able to control cookies through your browser or device settings.

Disabling certain cookies may affect website functionality.

19. THIRD-PARTY WEBSITES

Our Services may contain links to third-party websites, applications or services.

ADAA is not responsible for the privacy practices of third parties that operate independently from us.

We recommend reviewing the privacy policies of those third parties before providing them with personal information.

20. THIRD-PARTY SERVICE PROVIDERS

Our Services may use third-party providers for functions including:

Ecommerce
Payment processing
Cloud storage
Website hosting
Security
Analytics
Customer communication
Printing
Manufacturing
Packaging
Shipping and delivery

These providers may process information on our behalf or independently according to their own legal obligations and privacy policies.

21. BUSINESS TRANSFERS

If ADAA's business, assets or operations are reorganized, transferred, merged, sold or otherwise changed, personal information may be transferred as part of that transaction, subject to applicable law.

22. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

Changes to our business
Changes to our services
Changes to technology
Changes to applicable law
Changes to our data-processing practices

When we make material changes, we may update the “Last Updated” date and provide additional notice where required.

23. CONTACT US

For privacy questions, privacy requests or complaints concerning this Privacy Policy: